Questions to ask before a repair

Repairs.company doesn't set prices or take bookings, so the details of a repair are agreed between you and the business. A few questions up front avoid most surprises later.

Before anyone comes out, or before you drop it off

• Is there a call-out or diagnostic fee? Some businesses charge to come to you or to find the fault. Ask how much it is, and whether it is taken off the bill if you go ahead with the repair.
• Do you work on my make and model? Give the details from the model plate if you can. See Describe the problem so the right parts come along.
• When can you come, or how long will you need it? If timing matters, say so at the start.
• Do you work on homes, businesses or both? This matters most for commercial or restaurant equipment.

Before you agree to the work

• Can I have a written estimate? A written estimate means you both know what was agreed. Ask what happens if the job turns out bigger than expected, and whether they will check with you before going further.
• What parts are needed? Ask whether parts are new, used or refurbished, whether they are in stock or have to be ordered, and how long ordering takes.
• Is there a warranty on the work? Ask what it covers, such as parts, labor or both, how long it lasts, and ask for it in writing.
• How long will the job take? Get a rough timescale for the repair itself as well as for any parts to arrive.
• How and when do you take payment? Payment is between you and the business. Repairs.company doesn't handle it.

Using the filters

On town and repair pages you can filter for businesses that offer free estimates or a warranty on repairs. Those filters tell you what a business says it offers; it is still worth asking about the details before work starts.

After the repair

• Keep the invoice or receipt, and any warranty details, together.
• If something isn't right, contact the business first. They are the ones who can put it right.
• Consider leaving a review. Reviews are written by customers, and an honest account helps the next person decide.

Safety-critical work

For gas, electrical and structural work, use a qualified professional and don't attempt it yourself. If you are unsure whether a job needs a professional, ask the business.