Getting reviews and replying to them

Reviews on Repairs.company are written by customers. They help people choose a repair business, and among listings without a paid plan, rating is used after distance to order the list.

Nobody can pay to change a review or a rating. That includes businesses on a paid plan.

Asking for reviews

• Ask every customer, not just the happy ones. A run of honest reviews is more convincing than a handful of perfect ones.
• Ask soon after the job. The repair is fresh in their mind, and they can say what was fixed and how it went.
• Make it easy. Tell customers your business is listed on Repairs.company and how to find your listing.
• Keep it genuine. Don't write reviews of your own business, and don't ask family or staff to. Reviews only help when they come from real customers.

Replying to reviews

You can reply to reviews from your dashboard. Your reply appears with the review, so future customers can read it as well as the person who wrote it.

Positive reviews

A short thank-you is enough. Mentioning the repair helps, for example "Glad the dryer is heating again."

Critical reviews

• Wait until you can reply calmly.
• Thank the customer for the feedback, and acknowledge what went wrong from their point of view.
• Explain briefly what happened, without arguing over every detail.
• Offer to sort it out, and invite them to contact you directly.
• Don't share a customer's personal details or private information in a public reply.

A calm, helpful reply to a bad review often tells a reader more about your business than the review itself.

If you are a customer writing a review

The most useful reviews say what was repaired, whether the business came to you or you dropped it off, whether the estimate matched the bill, how long it took, and whether the repair held up. Stick to your own experience.

Questions about a review

If you believe a review was not written by a real customer, contact us and tell us which listing and review you mean.