Help centre
Getting something fixed
Deciding whether to repair, what to ask a repair business, and how to describe the problem.
Repair or replace?
A common rule of thumb, and the questions that help you decide whether to fix something or buy a new one.
Questions to ask before a repair
What to ask a repair business before work starts: call-out or diagnostic fees, parts, warranty on the work, how long it will take, and a written estimate.
Describe the problem so the right parts come along
The make, model and serial plate, plus clear symptoms and any error codes, help a technician bring the right parts and can save a second visit.
On-site, drop-off or pickup: choosing how the repair happens
Some repair businesses come to you, some work in their own shop, and some collect and return. Here is how to choose, and how to filter for each.